AAA Pioneer Valley - Greenfield

Reviews

• ★ ☆ ☆ ☆ ☆
  I spent two hours this morning trying to get a simple time-sensitive question answered to no avail. I called eight times and was assured each time that a travel agent would return my call. It never happened, even after I spoke with the manager, Joyce Marcotte who told me she would personally see that my question was addressed. I don't think this organization understands the concept of customer service. As a AAA member for thirty years, I am disgusted!
  By Ruth Bowman, July 27, 2017
• ★ ☆ ☆ ☆ ☆
  Trying to cal AAA is a joke! I called them to ask one question pertaining to a need for passports. I was on hold (not even getting a "can you please hold" mind you) for 42 minutes! No human interaction at all! I called and dialed 3 for travel, 4 for other needs. And waited. After 42 minutes I hung up and called the 800 number. What a waist of my time! Why do I pay extra for AAA if the local office can't be reached when needed ?! Ugh!
  By Joleen Millar, April 13, 2017

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